🔒 Refund Policy – Your Satisfaction is Our Priority! 🛡️
At Lyon Social, we strive to ensure that every customer is satisfied with their purchase. If you’re not entirely happy with your product or service, we’re here to help.
Eligibility for Refunds:
- Physical Products: We accept returns and offer refunds for physical products within [number of days] days from the date of purchase. The item must be unused and in the same condition as received. Please retain the original packaging.
- Digital Products or Services: Refunds for digital products or services are subject to the specific terms outlined during the purchase process. Some digital items may not be eligible for refunds once downloaded or accessed.
Refund Process:
To initiate a refund request:
- Contact Us: Reach out to our customer support team at [Your Contact Email or Phone Number] within the eligible refund period.
- Provide Details: Please provide your order number, details about the product or service, and reasons for the refund request.
- Assessment and Confirmation: Our team will review your request and notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Exceptions to Refunds:
- Customized or Personalized Items: Products made to individual specifications may not be eligible for refunds unless they arrive damaged or defective.
- Services Rendered: Once services have been rendered or completed, refunds may not be applicable unless otherwise specified in a service agreement.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at [email protected]. We’re here to assist you and ensure your satisfaction.